policies

shipping policy

We are delighted to bring our handmade rugs, cushions, bags, and leather goods from Marrakech, Morocco, to your doorstep. Please review our shipping policy below for more details:

  1. Shipping Areas:
    We currently ship worldwide. Whether you’re in Morocco, Africa, Europe, the Americas, or beyond, we’ll deliver your order to you.

  2. Processing Time:
    All our products are handmade and crafted with care. Please allow 3-5 business days for order processing before your item is shipped.

  3. Shipping Time:

    • Within Morocco: 2-5 business days.

    • International: 7-21 business days, depending on your location and customs clearance.

  4. Shipping Costs:
    Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping may be available for orders over a certain amount.

  5. Tracking Your Order:
    Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.

  6. Customs & Duties:
    International customers are responsible for any customs fees, taxes, or duties imposed by their country. These charges are not included in the shipping cost or product price.

  7. Contact Us:
    If you have any questions about your order or shipping, please contact us at [Insert Email Address] or [Insert Phone Number].

Return & Refund Policy

 

We want you to be completely satisfied with your purchase. Please review our return and refund policy:

  1. Eligibility for Returns:

    • Items must be returned within 14 days of delivery.

    • Products must be unused, in their original condition, and in the original packaging.

  2. Non-Returnable Items:

    • Custom-made or personalized items cannot be returned.

    • Items marked as “final sale” are not eligible for returns.

  3. Return Process:

    • Contact us at [Insert Email Address] to initiate a return.

    • Once approved, you will receive instructions on how to return your item.

  4. Refunds:

    • Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

    • Refunds will be issued to the original payment method. Shipping costs are non-refundable.

  5. Damaged or Defective Items:
    If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will gladly replace the item or issue a refund.

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information:

  1. Information We Collect:

    • Personal information (e.g., name, email, address) provided during checkout.

    • Payment information (processed securely through our payment gateway).

    • Browsing behavior and preferences (via cookies).

  2. How We Use Your Information:

    • To process and fulfill your orders.

    • To communicate with you about your order and provide customer support.

    • To improve our website and services.

  3. Data Security:
    We use industry-standard security measures to protect your information.

  4. Third-Party Services:
    We may share your information with trusted third parties (e.g., shipping carriers, payment processors) to fulfill your order.

  5. Your Rights:
    You have the right to access, update, or delete your personal information. Contact us at [Insert Email Address] for assistance.

Terms & Conditions

 

By using our website and purchasing our products, you agree to the following terms:

  1. Product Descriptions:
    We strive to accurately describe our products, but slight variations may occur due to the handmade nature of our items.

  2. Pricing:
    All prices are listed in usd. We reserve the right to update prices at any time.

  3. Payment:
    We accept paypal and via paypal you can use credit or debit card . Payment is required at the time of purchase.

  4. Intellectual Property:
    All content on this website (e.g., images, text, logos) is the property of mdinadesigner and may not be used without permission.

  5. Limitation of Liability:
    We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

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